Raycom media glitch – front page photo of Condoleezza Rice on Barbara Bush’s passing explained

Posted on April 19, 2018

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A mistakenly placed photo on the death of a beloved Presidents wife, Barbara Bush’s passing has been explained. The news announcement took a turn when viewers/readers where confronted by a photo of former Secretary of State Condoleezza Rice.

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KHNL Hawaii News Now – webpage – Condoleezza Rice photo is on story of Barbara Bush’s passing at age 92 -we received an explanation from Raycom Media – yes mistakes do happen

I called  a local news stations, KHNL,  Hawaii News Now, to whom I have work with on many of stories. To inquire about the mistaken identity photo image that was being viewed across the nation on viewers mobile apps. I am currently on the East Coast had been out all day covering other stories/events and finally sat down to look at the days news content. Ms. Rice photo was showing up across various news feeds citing the source as (Houston RNN) on the Barbara Bush story from Raycom media outlets.  But at 2am EST my luck speaking with an actual person in the Newsroom, was better placed in Hawaii who’s time is 6 hours different, meant I would be speaking to a person in the News room at 8pm Hawaii Time.

KHNL, Hawaii News Now,  shared that Error seems to be a media glitch from the Houston RNN story only on the Mobile apps thru main Media outlet feed from Raycom Media. KHNL, Hawaii News Now, also shared that it was not a problem that could be fixed or resolved on their end.  While we all understand mistakes happen in the development of content, I myself have experienced my share of  issues and misspelled words. To unplanned media blackouts of television viewing and events. Like the PGA’s  broadcast of the final round of Golf at this year’s at Sony Open in Hawaii, which was shortly blacked out to viewing audiences and was met with a delay because of the strike by the Golf Channel’s cameramen, videographer’s and other union workers needed to broadcast a live event.

So I made a immediate follow up inquiry  about the photo on the story to Susana Schuler, the Executive Vice President of Content and Operations,  for Raycom Media.

In the interim,  I received a very pleasant and informative call from Cecelia Hanley, Digital News Director for Raycom Media. Explaining the unforeseen mistake,  Cecelia explained that  a   “glitch in our news app that pulled in the summary image from a video instead of from the story. As a result, a photograph of Condoleezza Rice speaking about Mrs. Bush instead of a photo of Mrs. Bush appeared on the front page of the Hawaii News Now mobile app. Once we were aware, we worked to fix the glitch within 10 minutes.”

Cecelia extended  Raycom Media’s  appreciation to me, for alerting them of the mistake, along with a thank you,  in a follow up email this morning April 19, 2018 including the explanation below:

Ms. Quizon,

Thank you for alerting Raycom Media about the glitch in our news app that pulled in the summary image from a video instead of from the story. As a result, a photograph of Condoleezza Rice speaking about Mrs. Bush instead of a photo of Mrs. Bush appeared on the front page of the Hawaii News Now mobile app. Once we were aware, we worked to fix the glitch within 10 minutes.

Thank you for your time and conversation on Wednesday. I am including Scott Humber our News Director in Hawaii with this email so you have a local contact should you have any other questions or concerns about our digital coverage. Appreciate your outreach.

CECELIA HANLEY
Digital News Director
Twitter: CHanleyRNN
http://www.raycommedia.com
o. 770-990-1232 | c. 334-301-1659

A thank you & an update from Raycom Media after Photo Glitch

A thank you & a Update on how the Media Glitch occurred -Condoleezza Rice photo posted on Barbara Bush passing by @RaycomNews on @HawaiiNewsNow & networks

I wish to share my condolences to President George Bush and the Bush family on their loss of a beloved Wife, Mother and Grandmother, who was also an honorable formidable Woman. Whose unwavering love for the country and the people of America, Barbara Bush, was a light for many,  unselfishly championed the cause for so many.

Raycom Media – Corrected photo and Updated  story link –

http://m.hawaiinewsnow.com/hawaiinewsnow/db_330510/contentdetail.htm?contentguid=0nklltST

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